Privacy Policy
Last updated: August 2026
National Fleet Network ("NFN," "we," "us," or "our") operates a platform connecting fleet customers with independent mobile repair contractors for commercial vehicle service and dispatch. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you create an account or submit a contractor application on National Fleet Network, we collect:
- Contact information — name, phone number, and email address
- Location information — service location or business address, used to match contractors with nearby jobs and to route dispatch requests
- Account and service information — details related to job requests, service history, and contractor credentials or qualifications
How We Use Your Information
- To match fleet customers with available, nearby contractors
- To send job dispatch alerts, appointment confirmations, and repair status updates via SMS, phone, or email
- To operate, maintain, and improve the National Fleet Network platform
- To communicate with you about your account or service requests
SMS & Text Messaging
By providing your phone number and opting in during signup, you consent to receive SMS messages from National Fleet Network related to job dispatch, appointment confirmations, technician arrival updates, and repair status notifications. You may receive up to 6 messages per month.
Message and data rates may apply. Consent to receive SMS messages is not required as a condition of purchasing any service.
Reply STOP at any time to opt out of SMS messages. Reply HELP for assistance. We do not share or sell your mobile phone number to third parties for their marketing or promotional purposes. Your mobile number is used solely to deliver the service-related messages described above.
How We Share Information
We do not sell your personal information. We share information only as necessary to operate the platform:
- Between fleet customers and contractors as needed to coordinate and complete a service request
- With service providers who support our platform (e.g., hosting, messaging, and payment infrastructure), under confidentiality obligations
- When required by law or to protect the rights, safety, or property of National Fleet Network, our users, or the public
Data Retention
We retain account and service information for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices
- You may opt out of SMS communications at any time by replying STOP
- You may request access to, correction of, or deletion of your personal information by contacting us
- You may close your account at any time by contacting us
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at support@nationalfleetnetwork.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.